Conditions

BOOKING CONDITIONS

Thank you for choosing to book your holiday with Echuca Holiday Homes. Please ensure you read the information below to ensure your stay is enjoyable.

All bookings are accepted on the basis that you have read, understood and agreed to the following terms and conditions and house rules.

All holiday accommodation properties are smoke free, without exception. This includes smoking outside with open windows or doors.

Please note: Check in will only occur once you have completed and signed the terms and conditions, provided credit card details as security, and a copy of your drivers licence. Full payment is required 30 days prior to your arrival date.

Please contact us prior to your arrival if you require further clarification.

IMPORTANT:

ECHUCA HOLIDAY HOMES DOES NOT ACCEPT UNDER ANY CIRCUMSTANCES HENS, BUCKS, SPORTING GROUPS, SCHOOLIES OR PARTY GROUPS. ADDITIONALLY WE DO NOT ACCEPT ANY GROUPS UNDER 30 YEARS OF AGE.

PLEASE DO NOT BOOK ONE OF OUR PROPERTIES IF YOU FIT INTO ANY GROUP ABOVE.

WE HAVE AN ABSOLUTE NO NOISE AND PARTY POLICY. VISITORS TO THE PROPERTY MUST BE LIMITED. ANY BREAK OF THESE CONDITIONS WILL RESULT IN GUESTS BEING ASKED TO LEAVE IMMEDIATELY.

PAYMENT

A deposit of 50% of the total tariff is required within 48 hours of booking your accommodation, with the balance payable no later than 30 days prior to your arrival date. Bookings made within 30 days of arrival require full payment at time of booking.

We accept cash, Visa, MasterCard, bank cheques, money orders and EFT.

Once full payment is made, your booking is confirmed.

Deposits are not transferable. A payment processing fee applies to credit card payments. The rate is 1.5% (including GST) of the payment amount for Visa and MasterCard

Upon check in, a $300 preauthorisation is taken on your credit card as a bond that will be held for the duration of your stay. Should any damage or additional cleaning occur, it will be deducted from this amount. If your property is left as requested, the amount is released within seven days to your card. If you do not have a credit card at check in, you will be required to pay a $300 cash bond.

CHECK IN PROCEDURE

Check in is from 3pm. Early check ins are often available. Please contact us the night before your arrival and we will be able to give you a confirmed time.

We will contact you prior to arrival regarding checking in to your property, as all of our houses are different.

All guests are responsible for the safekeeping of accommodation keys/remote controls. A call out fee is payable if a replacement key is required after hours.

CHECK OUT PROCEDURE

Check out is by 10am. We will explain the checkout procedure when we greet and show you through the holiday home. Late checkouts are sometimes available depending on bookings - please ask on arrival if you would like a late check out.

WHAT TO BRING

All linen is provided except for pool towels and cot linen. Our properties have small quantities of washing powder, detergents, soap and toilet paper, however it is expected that you will need to bring supplies depending upon your length of stay.

**FIREWOOD** Unless specifically identified within the online listing, properties featuring wood fires will supply firewood and kindling.

CLEANING

All holiday accommodation bookings are accepted on the basis that all holiday occupants will treat the property with the same respect as their own home. Any additional cleaning expenses will be debited to your credit card without further notice if the rules are not complied with.

FAILURE TO PLACE BINS OUT ON BIN NIGHT AND ON DEPARTURE MAY RESULT IN ADDITIONAL CHARGES

NOISE/NUISANCE

Additional charges or immediate termination may apply in the event of unnecessary or excessive noise nuisance or disturbance caused to neighbouring properties during your occupancy. EHH has the absolute and sole discretion to cancel a booking immediately in the event that guests actions or behaviour compromise the safety and quiet enjoyment of neighbouring properties. If this is the case, there is no entitlement to a refund.

DAMAGE

Whilst you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture fittings, or any consequent loss suffered by EHH. Any such breakages, damage or loss must be reported immediately to EHH and either replaced to our satisfaction, or paid for prior to departure. Failure to comply with this condition will result in a debit of any such costs and expenses to your credit card without further notice.

PERSONAL PROPERTY

Please remember to take your personal property and belongings with you upon your departure. We accept no responsibility whatsoever for any such items left behind.

AFTER HOURS ASSISTANCE

For urgent after hours’ assistance, please call number provided on check in information.

A call out fee may apply in these circumstances.