Thank you for choosing to book your holiday with Echuca Holiday Homes. Please ensure you read the information below to ensure your stay is enjoyable.
All bookings are accepted on the basis that you have read, understood and agreed to the following terms and conditions and house rules.
All holiday accommodation properties are smoke free, without exception. This includes smoking outside with open windows or doors.
Please note: Check in will only occur once you have completed and signed the terms and conditions, house rules and bond form. Full payment is required prior to your arrival date (30-60 days prior depending on the season). If you are unable to provide a credit card for preauthorisation of $500, a $500 cash bond will be required before check in occurs.
Please contact us prior to your arrival if you require further clarification.
CHECK IN TIME: 3.00pm CHECK OUT TIME:10.00am
Early check ins are often available. Please contact us the night before your arrival and we will be able to give you a confirmed time.
A deposit of 50% of the total tariff plus a non-refundable booking fee of $25.00 is required within 48 hours of booking your accommodation, with the balance payable no later than 30 days prior to your arrival date. Bookings made within 30 days of arrival require full payment at time of booking.
We accept cash, Visa, MasterCard, bank cheques, money orders and EFT.
Once full payment is made, your booking is confirmed and you are able to collect the keys on arrival.
Deposits are not transferable. A payment processing fee applies to credit card payments. The rate is 1.5% (including GST) of the payment amount for Visa and MasterCard
CHECK IN PROCEDURE
We will contact you prior to arrival to arrange a greeting time at your holiday rental. If you intend to arrive after hours, then you must make prior arrangements with our office. No responsibility will be taken for late arrivals without prior notice.
All guests are responsible for the safekeeping of accommodation keys/remote controls. A call out fee is payable if a replacement key is required after hours.
CHECK OUT PROCEDURE
We will explain the checkout procedure when we greet and show you through the holiday home. Late checkouts will be charged at full daily rental without exception. Check out time is 10am.
NUMBER OF OCCUPANTS
Unless otherwise previously agreed with Echuca Holiday Homes, all holiday accommodation must only be used for private, residential use and only accommodate the number of guests stated on your booking confirmation. No functions or parties may be conducted at the property under any circumstances. Exceeding the stated number of guests will result in a termination of your booking and you being required to vacate the holiday accommodation immediately without refund. Charges for additional guests will be debited to your credit card without further notice.
Additional caravans, motor vehicles, motorcycles and the erection of tents are strictly prohibited.
WHAT TO BRING
All linen is provided except for pool towels. Whilst some holiday accommodation properties have small quantities of washing powder, detergents, soap and toilet paper, it is expected that you will need to bring supplies depending upon your length of stay.
**FIREWOOD** Unless specifically identified within the online listing, properties featuring wood fires will supply firewood. Kindling & firelighters may need to be supplied by you.
All holiday accommodation bookings are accepted on the basis that all holiday occupants will treat the property with the same respect as their own home in accordance with the ‘House Rules’ annexed. Any additional cleaning expenses will be debited to your credit card without further notice if the rules are not complied with.
FAILURE TO PLACE BINS OUT ON BIN NIGHT AND ON DEPARTURE MAY RESULT IN ADDITIONAL CHARGES
Additional charges or immediate termination may apply in the event of unnecessary or excessive noise nuisance or disturbance caused to neighbouring properties during your occupancy. I/We hereby acknowledge and agree that EHH has the absolute and sole discretion to cancel my/our occupancy in the event that my/our actions or behaviour compromise the safety and/or quiet enjoyment of neighbouring properties or others. I/We hereby agree that should our stay be cancelled due to noise/nuisance, there is no entitlement to a refund.
Whilst you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture fittings, or any consequent loss suffered by EHH. Any such breakages, damage or loss must be reported immediately to EHH and either replaced to our satisfaction, or paid for prior to departure. Failure to comply with this condition will result in a debit of any such costs and expenses to your credit card without further notice.
I/We agree to permit all repair and/or service personnel to enter the property for the purposes of conducting any repair, service or maintenance deemed necessary by EHH.
Please remember to take your personal property and belongings with you upon your departure. We accept no responsibility whatsoever for any such items left behind.
I/We acknowledge that unless otherwise stated, telephone and internet access is not available to the holiday accommodation.
AFTER HOURS ASSISTANCE
For urgent after hours’ assistance, please call number provided on check in information.
A call out fee may apply in these circumstances.
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