Conditions

BOOKING CONDITIONS

Thank you for choosing to book your holiday with Echuca Holiday Homes. Please ensure you read the information below to ensure your stay is enjoyable.

All bookings are accepted on the basis that you have read, understood and agreed to the following terms and conditions and house rules.

All holiday accommodation properties are smoke free, without exception. This includes smoking outside with open windows or doors.

Please note: Check in will only occur once you have agreed to the terms and conditions of stay. Full payment is required 30 days prior to your arrival date.

Please contact us prior to your arrival if you require further clarification.

 

ECHUCA HOLIDAY HOMES DOES NOT ACCEPT UNDER ANY CIRCUMSTANCES HENS, BUCKS, SPORTING GROUPS, SCHOOLIES OR PARTY GROUPS. ADDITIONALLY, WE DO NOT ACCEPT ANY GROUPS UNDER 30 YEARS OF AGE. IF YOU DISREGARD THIS POLICY YOU WILL BE TURNED AWAY ON ARRIVAL WITH NO REFUND

WE HAVE AN ABSOLUTE NO NOISE AND PARTY POLICY.

 

CHECK IN TIME: 3.00pm CHECK OUT TIME: 10.00am

Early check ins are often available. Please contact us the night before your arrival and we will be able to give you a confirmed time.

CHECK IN PROCEDURE

After your acceptance of the terms and conditions an email will be sent with check in arrangements for your stay and the Digital Welcome Book for your home. The Digital Welcome Book is your personal guide for the home and also contains our recommendations for restaurants, things to do and places to see!

If you intend to arrive after hours, then you must make prior arrangements with our office. No responsibility will be taken for late arrivals without prior notice.

All guests are responsible for the safekeeping of accommodation keys/remote controls. A call out fee is payable if a replacement key is required after hours.

CHECK OUT PROCEDURE

The Digital Welcome Book emailed to you will explain the checkout procedure. Late checkouts will be charged at full daily rental without exception, unless with prior arrangement from Echuca Holiday Homes. Check out time is 10am.

NUMBER OF OCCUPANTS

Your booking has been made on the number of guests staying and we don’t think locking doors is a nice way to go. If you have four guests, up to four beds can be used. If our housekeepers find more beds used than the number of occupants the booking was made you will be charged $50 per night, per bed, for the duration of the booking.  Charges for additional guests or beds used will be debited to your credit card without further notice.

Unless otherwise previously agreed with Echuca Holiday Homes, all holiday accommodation must only be used for private, residential use and only accommodate the number of guests stated on your booking confirmation. No functions or parties may be conducted at the property under any circumstances. Exceeding the stated number of guests at anytime will result in a termination of your booking and you being required to vacate the holiday accommodation immediately without refund.

Caravans and the erection of tents are strictly prohibited.

WHAT TO BRING

The Digital Welcome Book contains useful information to assist you with preparation. If you have any additional questions please feel free to contact us.

CLEANING

All holiday accommodation bookings are accepted on the basis that all holiday occupants will treat the property with the same respect as their own home in accordance with the ‘House Rules’ annexed. Any additional cleaning expenses will be debited to your credit card without further notice if the rules are not complied with.

FAILURE TO PLACE BINS OUT ON BIN NIGHT AND ON DEPARTURE MAY RESULT IN ADDITIONAL CHARGES

NOISE/NUISANCE

Additional charges or immediate termination may apply in the event of unnecessary or excessive noise nuisance or disturbance caused to neighbouring properties during your occupancy. I/We hereby acknowledge and agree that EHH has the absolute and sole discretion to cancel my/our occupancy in the event that my/our actions or behaviour compromise the safety and/or quiet enjoyment of neighbouring properties or others. I/We hereby agree that should our stay be cancelled due to noise/nuisance, there is no entitlement to a refund.

DAMAGE

Whilst you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture fittings, or any consequent loss suffered by EHH. Any such breakages, damage or loss must be reported immediately to EHH and either replaced to our satisfaction, or paid for prior to departure. Failure to comply with this condition will result in a debit of any such costs and expenses to your credit card without further notice.

REPAIRS

I/We agree to permit all repair and/or service personnel to enter the property for the purposes of conducting any repair, service or maintenance deemed necessary by EHH.

 PERSONAL PROPERTY

Please remember to take your personal property and belongings with you upon your departure. We accept no responsibility whatsoever for any such items left behind.

AFTER HOURS ASSISTANCE

For urgent after hours’ assistance, please call 03 5480 0782.

A call out fee may apply in these circumstances.