Cancellations

COVID-19 Cancellations

We know everyone is keen to escape as soon as lockdown is over, however please take a read through our booking and cancellation terms below before making a booking...

At this stage, we are unable to take any metro Melbourne based holiday/leisure bookings for arrival before 1 December 2020.

Regional VIC based travellers are welcome to book for any dates arriving Thursday 17 September 2020 onwards.

Once a date has been announced that metro Melbourne residents can travel for any reason, we encourage you to book directly with us rather than at OTA - this means you are dealing with the local property managers directly and also not spending your money with an international company.

Our calendars will remain open for anyone needing to book accommodation for work, long term or other allowed reasons.

Any cancellations of bookings made from today for arrival before 1 December 2020 will incur cancellation fees.

 

Cancellations

We understand that with everyone leading such busy lives, things can crop up and change your holiday plans!

If this happens, we ask you to contact us as soon as possible. The more notice we have, the more chance we can re rent your house.

Upon booking, we ask for a 50% deposit. For bookings cancelled four or more weeks out from your arrival date, we would be happy to offer a credit note valid for 12 months, subject to the home being re rented for the same period and rate. If we cannot re rent your home, you will forfeit your deposit. Please note that if you choose to pay the full amount upon booking, the same conditions will apply to this amount as to a deposit.

If you cancel within four weeks, do not show up for your booking or alter your stay, the total amount outstanding will be charged to your nominated credit card. We will do everything we can to re rent your house for the same period and rate. If we are able to re rent your home for a similar period and rate, a credit note for 12 months will be supplied. If not, the full amount will be forfeited.

Please do not hesitate to contact us should you have any queries regarding the cancellation policy.