We understand that with everyone leading such busy lives, things can crop up and change your holiday plans!
If this happens, we ask you to contact us as soon as possible. The more notice we have, the more chance we can re-rent your house.
Cancellations four weeks or more from arrival date
Upon booking, we require a 50% deposit. For bookings cancelled four or more weeks out from your arrival date, we offer a full refund minus a $110 cancellation fee, subject to the home being re-rented. If we cannot re-rent the home, you will forfeit your deposit. If you choose to pay the full amount upon booking you will forfeit only the required deposit amount of 50%, minus the cancellation fee.
Cancellations within four weeks of arrival.
If you cancel within four weeks or do not show up for your booking the full amount paid is forfeited. If you cancel, we will do everything we can to re rent your house for the same period.
If we can re-rent the home for the same rate you will receive your deposit back less a $110 cancellation fee.
If the home is re-rented for a lesser amount you will receive your deposit back, less the difference between booking totals and less the cancellation charge.
Please do not hesitate to contact us should you have any queries regarding the cancellation policy.
Cooling off period
For any booking made direct through Echuca Holiday Homes we offer a full refund within 48 hours of booking if you change your mind.
For all refunds, please note that credit card fees charged are not refundable. They are taken by the payment gateway and cannot be refunded.